Partners' network for
operational and organizational excellence

   
 
   
 
 
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"If you think you're too small to have an impact, try going to bed with a mosquito in the room."
Dame Anita Roddick, humanitarian, founder of The Body Shop



TRAINING
Problem solving | Process improvement | Risk mitigation | Human skills

 
     
 
Each partnership project -being consultancy, training or project support- is preceeded by
one or more intake interviews.These interviews help to fingerpoint needs and hidden
needs, goals, context and the bounderies of the project. Based on the outcome,
Mutandiss will present an overall set-up of the project. Hands on assignments for
trainees is key offering direct return in terms of experience and project results.
During each project Mutandiss will report on progress and extra or new findings. Each
project is concluded with a final discussion in which bothways an overall evaluation is
done about the project and -if required- a "what's next" indication.
 
       
  Fast lane to

Problem solving

This training introduces techniques and approaches that lead the trainee from problem
definition over solution to assurance. The trainee learns to define the most sense making
approach in given conditions. Techniques include DMAIC, Ishikawa, 7-steps methode,
8D approach, Kaizen,... Depending on the scope of the assignment, class room trainings
can be complemented with individual coaching on department specific issues.

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Process improvement

Do we realy know our processes. This training is aimed to create another way of looking
at what we do and how we do it. Activities are brought back to their basics by means of
flow charting. Based on the "as is" model we review again the process and distinguish
between value added activities and money consuming process steps.Based on this
analysis the training team will work towards a lean process that adds value and reduces
lead time. Depending on the scope of the assignment, class room trainings can be
complemented with individual coaching on department specific issues.

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Risk mitigation

Quality is all about risk. Risk to produce scrap. Risk mitigation trainings focus on
assessment of process weaknesses. Processes are reviewed based on FMEA
approach : every process step is evaluated on negative effects if this step would go
wrong. Each failing step is assessed on severity, frequency of occurance, degree of early
detection. Doing so, most weak parts can easily be detected and either resolved,
reduced in frequent occurance or increase its probability of detection.
Depending on the scope of the assignment, class room trainings can be complemented
with individual coaching on department specific issues
.

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Human skills

Project leaders : there's more than assertiveness...

  • Time management
  • Manage conference techniques
  • Presentation techniques
  • Change management
  • Commercial discussions
  • "Bad news" communication
  • ...

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